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HELLO, WE ARE MADISON
HELLO, WE ARE MADISON
Who is MADISON?
The reason why we do it well
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OUR WORK
OUR WORK
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MADISON AND THE PEOPLE
MADISON AND THE PEOPLE
MADs but with CSR
Our Foundation
Do you want to become a MAD?
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BPO Contact Center
Achieving Customer Service excellence
Quality in companies with customer service acquires different levels depending on how they satisfy their customers and on the perception that...
BPO Contact Center
How could we manage SAC efficiently?
Regarding our article of a few weeks ago in which we introduced this tool, Data Mining, which provides valuable information to get an efficient...
BPO Contact Center
DATA MINING: Valuable information to achieve an efficient Customer Service management
It is necessary to set up mechanisms so that agents or people in charge of the Contact Centre have valuable information about customers in order to...
BPO Contact Center
CANAL VALUE: a privileged communication channel with thousand of customers
This is a methodology incorporated to the customer service processes to obtain qualitative information of every contact and service through a...
BPO Contact Center
The importance of TPV process
TPV stands for Third-Party Verification process of telemarketing sales. The aim is to prove that a consumer agreed to almost any kind of sale or...
BPO Contact Center
What are Customer Service users looking for?
Users value the possibility of having different channels to choose from their favourite environment, in this sense, social media are increasingly...
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